1. Who we are
South West Flat Roofing ("we", "us", "our") is a family-run flat roofing and building services business based in Wells, Somerset. For the purposes of UK GDPR, South West Flat Roofing is the data controller for personal data collected through this website. Any questions about this policy can be sent to [email protected].
2. What we collect
When you use our quote form or contact us directly, we collect the information you provide, which may include:
- Your name and phone number
- Your postcode or property address
- Details about the job you're enquiring about (roof type, description of the problem)
3. How we use it
We use this information strictly to respond to your enquiry, arrange a free site survey, and provide a quote for roofing or building work. We do not use your data for marketing you haven't asked for, and we never sell or rent your data to third parties.
4. How your enquiry reaches us
This website is built and hosted by TradeWebs UK. When you submit the quote form, your details are sent securely to our email inbox via TradeWebs' shared form-handling service (hosted on Cloudflare, delivered via Resend). These providers process the data only to deliver your enquiry to us and don't use it for any other purpose.
5. Data retention
We keep enquiry and job data for as long as reasonably necessary to provide our services and meet any legal or accounting obligations, and delete it when it's no longer needed.
6. Your rights
Under UK GDPR you have the right to ask what personal data we hold about you, request corrections, ask us to delete it, or object to how it's used. To exercise any of these rights, email [email protected] and we'll respond within 30 days.
7. Cookies
This website does not set any cookies and uses no analytics, advertising, or tracking scripts of any kind. As no non-essential cookies are used, no cookie consent banner is required or shown.
8. Complaints
If you're unhappy with how we've handled your data, you can complain to the UK's supervisory authority, the Information Commissioner's Office (ICO), Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, ico.org.uk.